Tuesday, February 21, 2017

Communicate and Enforce Your Rules


Every organization needs rules that define how the people within the organization are to function and interact with each other. Chances are, if your culture is not what you want, your rules of the game are either not appropriate, haven't been adequately communicated or aren't enforced. For any organization to function properly, everyone on the team should clearly understand the following:
  • What's acceptable and what's not.
  • What's expected of everyone.
  • How to interact with each other. 
  • How to hold on another accountable.
Communication is the foundation for a well-run restaurant.

Monday, January 30, 2017

The Rise of the Minimum Wage - Cross Training

I continue to receive calls each week from restaurant owners/operators concerned about the effect the rise in wages will have on their bottom line.

I always direct the conversation to cross training as a way to increase productivity. Cross training allows your manager to utilize the staff to its fullest potential. Unfortunately, many entry level positions will be eliminated. Many restaurant operators have stated that they will not pay $15 an hour for someone to just wash dishes. The dish room position will be shared by all employees on a rotating bases.

We will continue this conversation over the next few months.

Tuesday, January 17, 2017

7 Ways to Solicit Customer Feedback

  1. Walk the floor and stay visible (touch tables).
  2. Provide incentives to your servers to communicate any problems.
  3. Randomly check tables.
  4. Greet every table.
  5. Conduct preshift meetings to keep staff informed and to troubleshoot issues.
  6. Talk to customers in order to solicit feedback.
  7. Ask your servers how they are doing and if they need any help.

Improve service and reduce costs.


Quick Tip #16

Thursday, January 12, 2017

Wednesday, January 11, 2017

The development of Body Fuel Restaurant, located in Port Hueneme, CA is progressing. My General Contractor, Orchid Construction and Facilities Design, is preparing to submit plans to the city. You can view the floor plan on our web site.